Contact support
Tell us which app you use, what happened and the app version if available. You may include a screenshot after removing private information that is not needed for the request.
Tactenza Support Team handles this mailbox. We review each request, identify the next supported steps and check the result before confirming completion. If a request needs more time, we explain the dependency and the expected arrangement or next update for that request.
Do not email passwords, authentication tokens, private sign-in links, full payment-card details or unnecessary information about a child.
Support email is not an emergency service. If someone is in immediate danger, contact local emergency services.
Account and privacy requests
Use the supported account export, profile or account-deletion controls in the app. For a request the available controls do not cover, email support with the app and a description of the request. Where needed, we use an existing account or authorised relationship for a proportionate identity check before providing or changing private data. Email is not a prerequisite for using available in-app deletion controls.
Deleting a profile, closing a sign-in and cancelling a subscription are different actions. Manage Apple subscriptions through your Apple account. In-person class fees and class-service questions belong with the Coach or Organization supplying that service.
If a deletion flow cannot complete because of an unresolved payment or account relationship, contact support. We identify the affected records, explain the specific reason and arrange the next supported steps. App deletion, provider records and a Coach's independently held records can have different scopes.
For a privacy complaint, describe the concern and the outcome you seek. If you are dissatisfied with our response, reply with the matter reference and what you would like reviewed. We review unnecessary support attachments and working copies when the matter closes; a specific unresolved obligation or dispute may require limited records to remain.
Read the Tactenza Coach and Tactenza Player Privacy Policy. The Policy Centre also explains account, conduct and safety rules.
PlayBoard Hoops
PlayBoard keeps its separate published support and privacy pages.